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Berkhidmat dengan Senyuman
Kajian-Kepuasan-Pelanggan-KKMM
Tahun Melawat Malaysia 2014

SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA (SKMM)

    Hit: 119343

Dato' Mohamed Sharil Mohamed Tarmizi
Chairman


Malaysian Communications and Multimedia Commission(MCMC)
63000 Cyberjaya, Selangor


Telephone : 03-86888000
Fax : 03-86881000

 

INTORUDCTION

The Malaysian Communications and Multimedia Commission (SKMM) is entrusted with the role of promoting and regulating the communications and multimedia industry and to enforce the communications and multimedia laws in Malaysia. SKMM was established on 1 November 1998 pursuant to the provisions of the Malaysian Communications and Multimedia Commission Act 1998 (MCMCA).

Our primary role is to implement and promote the Government's national policy objectives for the communications and multimedia sector. SKMM also oversees the new regulatory framework for the converging industries of telecommunications, broadcasting and on-line activities, in accordance with the national policy objectives set out in the Communications and Multimedia Act 1998 (CMA), as well as postal services and digital certifications.

VISION

A globally competitive, efficient and increasingly self-regulating communications and multimedia industry generating growth to meet the economic and social needs of Malaysia.

MISSION

We are committed to :

  • Promoting access to communications and multimedia services;
  • Ensuring consumers enjoy choice and a satisfactory level of services at affordable prices;
  • Providing transparent regulatory processes to facilitate fair competition and efficiency in the industry;
  • Ensuring best use of spectrum and number resources; and
  • Consulting regularly with consumers and service providers and facilitating industry collaboration.

OBJECTIVE

SKMM objectives with regard to the Communications and Multimedia Industry are :

  • to establish Malaysia as a major global centre and hub for communications and multimedia information and content services;
  • to promote a civil society where information-based services will provide the basis of continuing enhancements to quality of work and life;
  • to grow and nurture local information resources and cultural representation that facilitate the national identity and global diversity;
  • to regulate for the long-term benefit of the end user;
  • to promote a high level of consumer confidence in service delivery from the industry;
  • to ensure an equitable provision of affordable services over ubiquitous national infrastructure;
  • to create a robust applications environment for end users;
  • to facilitate the efficient allocation of resources such as skilled labour, capital, knowledge and national assets;
  • to promote the development of capabilities and skills within Malaysia's convergence industries; and
  • to ensure information security and network reliability and integrity.

POWERS AND FUNCTION

The Malaysian Communications and Multimedia Commission Act 1998 provide that the power and functions of the Commission shall include the following:

  • to advise the Minister on all matters concerning the national policy objectives for communications and multimedia activities;
  • to implement and enforce the provisions of the communications and multimedia law;
  • to regulate all matters relating to communications and multimedia activities not provided for in the communications and multimedia law;
  • to consider and recommend reforms to the communications and multimedia law;
  • to supervise and monitor communications and multimedia activities;
  • to encourage and promote the development of the communications and multimedia industry;
  • to encourage and promote self-regulation in the communications and multimedia industry;
  • to promote and maintain the integrity of all persons licenced or otherwise authorised under the communications and multimedia industry;
  • to render assistance in any form to, and to promote cooperation and coordination amongst, persons engaged in communications and multimedia activities; and
  • to carry out any function under any written law as may be prescribed by the Minister by notification published in the Gazette.

In addition to this, the Malaysian Communications and Multimedia Commission also regulates the Postal industry and is the Certifying Agency pursuant to the Digital Signature Act (1997).

ACTS AND OVERVIEW

CMA1998, DSA1997, Akta Suruhanjaya Komunikasi dan Multimedia 1998, Surat Arahan MAMPU, Arahan Teknologi Maklumat

Governing Principles

  • National interest -
    A basic principle is the promotion of the national policy objectives. The aim should be to achieve maximum benefit for all stakeholders (government, industry and people).
  • Transparency -
    Transparency is necessary to ensure fairness to all market participants and confidence in investment decisions. The powers and functions of the Minister and the Commission are clearly defined. There is even provision for an Appeal Tribunal.
  • Less rather than more regulation -
    The focus is on the development and promotion of the industry rather than control. The industry is expected to play an active role in regulation process through the various industry forums. A positive outcome is industry self-regulation.
  • Flexibility -
    Elements of flexibility have been incorporated to enable long lasting application in line with rapid changes in the industry environment.
  • In formulating the mission for the Communications and Multimedia Commission, we are guided by the following principles:

    -National interests as expressed by the national objectives stated in the CMA override other interests
    -Interests of all stakeholders should be served equally
    -The interest of the industry as a whole overrides the interest of individual corporations
    -Industry self-discipline is better than regulatory intervention
    -A healthy domestic industry can lead to healthy international competition
    -Corporations/organisations do not have attitude or conscience, people

E-SERVICES

The AduanSKMM System is an online complaint communication channel for the consumers to lodge complaints to the Commission on any issues related to the communications and multimedia sector, which includes:

ePayment is a facility provided by the Malaysian Communications and Multimedia Commission ( "MCMC") to enable customers to make payments electronically. Types of payment that can be made through the system are:

  1. Bayaran fi pemprosesan permohonan untuk penguntukan radas;
  2. Bayaran fi penguntukan radas; dan
  3. Bayaran fi pembaharuan penguntukan radas.

e-Spektrum is your electronic gateway for submissions of apparatus assignment to Suruhanjaya Komunikasi dan Multimedia Malaysia. Submission of applications for the following apparatus assignments may be done here:

  • Amateur Service
  • Broadcasting Service
  • Radio Determination Service
  • Earth Station
  • Mobile Service
  • Fixed Service
  • Space Service
  • http://mnpcheck.skmm.gov.my/

To allow consumers to check that the mobile number they are calling is in the same network (as the prefix i.e. 012/013/016/018 no longer has any operator significance). The result will let the consumers know whether the number to be called is either:

  • "On-Net call" (within the same network) or
  • "Off-Network call" (the called number is in a different network)

and consequently may be of a different rate/charge.

CLIENT'S CHARTERS

The Clients’ Charter outlines our commitment towards the successful implementation of the Communications and Multimedia Act 1998 (CMA).

Our undertakings to our clients are:

GENERAL CONSUMERS

  • Recording/logging of all complaints received
  • Acknowledgement to complainant within 3 working days
  • Forward complaint received to relevant service provider or respective department in MCMC within 5 working days
  • Follow-up on status of complaint from service provider after 15 days
  • Apparatus Assignments (AA)

60 days to process the AA application subject to the Licence Committee meeting, border coordination by FACSMAB, JTC and Trilateral ( Malaysia, Singapore and Indonesia) meetings and approvals.

License Applicants

For individual license applications, NFP, NSP and CASP, the Commissio n shall withi n sixty (60) days from receipt of a complete application together with all other required information, conclude the processing of the same and provide its written recommendation to the Minister to enable the Minister to decide on the grant of license or otherwise.

For class license registrations, (NFP and NSP), the Commission shall within forty five (45) days from receipt of a complete submission together with all other required information, conclude the processing of the same and inform the applicant of the registration of class license or otherwise.

For class license registration, (ASP), the Commissio n shall within thirty (30) days from receipt of a complete submission together with all other required information, conclude the processing of the same and inform the applicant of the registration of class license or otherwise.

Licensees

Promote fair competition and market development through transparent regulatory processes as outlined in the CMA.

Provide resolutions to disputes when necessary.

Promote effective regulation by monitoring all significant matters relating to the performance of its licensees and reporting to the Minister at the end of each financial year.

Review the CMA every three years or as and when directed by the Minister. This is to ensure that the Act remains relevant and that the objectives of the Act continues to be met.

Promote self regulation by designating the Consumer Forum, the Content Forum, the Technical Forum and the Access Forum to prepare voluntary industry codes that are consistent with the objectives of the CMA, any instrument under the CMA, and any provisions under the CMA which are relevant to the particular matter or activity.

 

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Telah Dikemaskini pada Selasa, 01 Julai 2014 11:37